Where Does the Customer Fit in Innovation Strategy Assignment

Where Does the Customer Fit in Innovation Strategy - Assignment Example se a panel data constructed from numerous organizational surveys conducted over a nine-year period to prove the very importance of customer-input as a way of responding to rapid market changes; â€Å"market orientation† is, thus, a critical factor both for the success of a new product released into the market as well as that of the firm in general. Investigating the very same topic but in a different dimension in a study titled â€Å"Integrating Customers in Product Innovation: Lessons from Industrial Development Contractors and In-House Contractors in Rapidly Changing Customer Markets,† Sandmeier, Morrison and Gassmann (2010) concurs with above scholars noting that the modern customer is an active co-designer in the creation of value, injecting their specialized knowledge of needs into the mainstream production away from the traditional, passive recipient. Dell’s ‘IdeaStorm,’ one of the most successful crowd sourcing forums ever invented in history, serves as a perfect example of how the ideas generated by the customers can be efficiently incorporated into the innovation process. Through IdeaStorm alongside organized events, customer panels, partnerships among other avenues, the company gathers product requirements directly from tens of thousands of daily customer-interactions with a complete view of the industry’s landscape (Rohrbeck, Steinhoff, & Perder, 2008). Dell started out as a direct seller from its very inception—beginning with a mail order way before the use of the internet to drive sales. The deletion of the traditional middlemen distribution process allowed the company to generate own corrective market data tailored towards customer needs. In its quest to deliver value to customers, the company has pursued virtual integration, developing effective partnerships with manufacturers [suppliers] that enabled â€Å"just-in-time† delivery with significant cost and product pricing advantages compared to the competitors’ in-house operations. Most

Axia College of University of Phoenix Essay Example for Free

Axia College of University of Phoenix Essay The purpose and meaning of life, is to live it in the most meaningful way a person can. I work hard on this daily, and try to show the younger generation that life can be so beautiful in a lot of positive ways if you lead it the way you want it. My personal narrative will be away to express myself like I have not done before by using theories in my readings. I am a thirty-year-old man who is very energetic, outgoing, hard working that not only values my life, but everyone else’s as well. The past five years of my life have been a five-part movie that could have big as the Lord of the Rings series. I started school, two businesses, regular job I got promoted, and bought a new house. I have had to take a back seat on being there for all my family, and friends like I am use to, because for once I had to utilize time for myself. My meaning of life stayed the same thru out these years; I think these things have made me more mature on things, and to love myself a little more. The major thing that made me really evolve in the past 5 years I believe is starting school. Six years prior to me starting at UOP I dropped out of college, because I had no clue what I wanted to use my skills for, I was very lost, unhappy, and I was doing nothing for myself it was for everyone else. That single event by enrolling back in school changed my personality over night for the better. The next day I started weeding people out of my life that where imputing nothing but negatives in it. That was defiantly the turning point for me without a doubt. This event came at the right time also in my life since I was in a very dark place at the time, so I guess you can say it was meant to be. Then I started two business ventures that I had wanted to start which proved to me that I could do something for myself to benefit my life and stability. I now have more than enough responsibilities that I did not have before, like keeping my business in order supplies to maintaining my customer relationships. My new house has been the biggest ordeal and not in a bad way it has been extremely difficult to get it to my standards, and since I am so busy I have not taking time just for my house. These challenging changes in my life now are very hard to deal with, but I would not make any changes at all, because this is the happiest I have been. I have been hard on myself, but not to the point of stressing. Happiness proves to be an interesting window through which to view continuity and change in personality (McAdams, 2006). With that said it shows in my everyday life that no matter what I am faced with today my life is a lot better now than then. I took a lot growing up without a father from not being able to afford things I wanted to not having the self-confidence in myself to make change. When you receive that unexpected high grade on a tough assignment, you are likely to feel good, and your well-being shoots way up (McAdams, 2006). Starting my businesses, buying the house, and getting promoted where some very tough assignments in the past five years, but I feel so much better about who I am with a better well being. What roles have religion, race, culture, family, and gender played in the development of my personality, well the major thing that played a role was family. My family pushed me so much to a point where failing would not be expectable in any manner. My girlfriend has never stopped believing in me she always said I will be somebody, and no one can take that from me. My race, and religion beliefs did not have a huge factor in any part of this, but my personality got me sixty percent of what I have today. Looking back on the past seeing the transition that has taking place in my life from five years ago is something in itself to boost my ego. Five years ago without UOP I can honestly say that there is no way I would be where I am now. Life is a wonderful thing to have, we make our own destiny, and being rich or poor should not make us who we are, but being in love with life and our good talents that we possess should play a huge part of what we are. McAdams, D. (2006). The person: a new introduction to personality psychology. (4th ed. ). Hoboken, NJ: John Wiley Sons.

Strategies for Patient Safety in Drug Administration

Strategies for Patient Safety in Drug Administration This essay will focus on the aspect of nurses providing quality care in relation to patient safety within the nursing context of safe practice of drug administration. It will further discuss the underlying risk factors that are related to drug administration error and also discuss how to maintain a good practice to ensure patient safety. Robert et al cited in the National Nursing Research Unit (NNRU 2012) that quality care can be defined as when a patient is satisfied with a service or treatment being given by healthcare professionals.To achieve thisresult nurses need support, providing them facilities such as a good workforce and understanding to help improve safe practice (NNRU 2008). As Griffith et al (2003) stated, medication administration is one of the most important duties that are commonly undertaken by nurses which requires official authorized professional mandatory in hospitals or any care settings where care is delivered. These also, are responsible for their own standard of how to care for their patients (NMC 2008). Consequent to this, NMC (2010)standards for pre-registration nursing education emphasise that nurses are expected to work along with patients andcarerswhen administering drugs by means of facilitating information in regards to their treatment so that the patient can choose the right medical treatment. Corben V (2009) recommended that if nurses provide patients with enough information as well as educating them will increase patient trust and courage to take their medications. NMC (2008) further suggested that nurses should work with the five rights of medication administration in delivering care in clinical settings. This involves; the specify patient, the right drug, route, time and dose thus preventing drug administration error. However, Elliot Liu (2010), emphasise on nine rights including right documentation, action, form and response of drug management to maximise safe drug administration. National Patient Safety Agency (2004) defines patient safety as an event that accidentally may cause damage or does not damage patients in clinical settings where care is delivered. Consequently, these nine rights are there to guide nurses, failure to do so may not onlyprotect the patient from harm thus could also lead to legal action against the registered nurse (Schelbred Nord 2007). This means the nurse is known to be competent in carrying  out such task (NNRU 2012). This can also cause the National Health Service (NHS) a huge amount of expenses (NPSA 2007). According to NPSA (2011a) in Tingle J (2011a) indicate that 11% of medication errors in hospital were reported including patients’ falls and trips. However, the rise of incidents reported does not mean that patients’ safety is at high risk. Nonetheless, this is to bring awareness for nurses to provide a good quality care. Therefore, the nurse should show concern in patient safety (NPSA 2011c cited in Tingle J). Elliot Liu (2010) highlighted that nurses are required to administer drugs to the right patient as prescribed. This involves verifying the patient’s name alongside by asking him or her to state their names, date of birth and hospital identity number on the wristband as well as drug chart which shows a safe practice. Nonetheless, calling patients’ by their name may not confirm the patient identity as some patient with cognitive impairment or having language barrier might respond with no doubt (Bunker Kowalski 2008). However, Elliot Liu (2010) cited that in some clinical environments, not all patients such as mental health and service userin nursing homes carry wristbands with the hospital identity number, as they may not be capableof identifyingthemselves individually. Therefore, Lynn P (2011) also argues that in general, the ideal method is that nurses should be checking patients’ wristband to identify their name. Nevertheless, Shulmeister L (2008)pointsout that nurses working under stress due to heavy work-load could lead to not verifying patients’ identity beforegiving medication as required. Although this does not justify for a staff nurse not to follow the guideline of patient safety (Gould 2009). Additionally, nurses are expected to give the right drug to the patient as being prescribed. In a situation where the nurse is in doubt or not familiar with the prescribe drug, the nurse administering medication should use the British National Formulary as a guide (Dimond 2003).Williams D.J.P (2007) cited that an error in drugadministering could occur when a patient is prescribed the wrong drug without understanding the patient’s medical status. Benjamin D (2003) emphasised that nurses should assess patients’ knowledge of any allergies from the right drug being prescribed.Where there is a good quality of safe drugadministration, staff administering drug are expected to do so. If an allergy is identified, it is thenurse’sduty to document it and address it to the prescriber. Although Elliot Liu (2010) cited that sometimes for the patient’s best interest, they are given medication in spite of any sensitive reaction that the patient may have experienced due to the benefits of administering the right drug is more than the allergy experience. As a result the nurse administering should take this into account. In addition to this, an effective team work within the multidisciplinary is essential as this contributes to patient safety (Miller et al 2001). Consequently, registered nurses inform the prescriber immediately when a patient surfers a possible reaction from the drug given and documented. Thus this prevents patient from danger which may have been caused by the medication given NMC (2008). Elliot Liu (2010) furthermore highlighted that safe drug administration does not only involve giving the right medication to a patient but also it is the duty of a nurse to observe if the patient is responding well to the drug given. Consequent to this, the nurse will have to assess the patient’s effectiveness of certain drugs being administered like anticoagulants; anti-arrhythmics and insulin which are so potential that the patient’s blood glucose level, pulse rate, respiratory or urine output will need to be checked. Wright K (2009) state that for nurses to administer medication to patients it involves knowledge in drug calculation as this will help the nurse to give the right drug dosage to patients. NMC (2008) further highlighted that even though nurses may find some drug calculations very tricky to solve, as a result to maintain a good nursing practice it is the duty for another member of registered professional nurse to verify the drug calculations autonomously to reduce possible errors in drug volume or quantity. Armitage Knapham (2003) in Agyemang R.E.O WhileA (2010) argue that, most common drug incidents in hospitals is that a number of senior nurses in clinical settings sometimes do not follow drug preparation guidelines to ensure that drug prepared by another memberofstaff is accurate or not due to the hierarchy that the senior nurse may have overajunior staff. According to Tang et al (2007) research has shown that more than a thirdof theerror in drug administration to patients is due to wrong dose. Williams D.J.P (2007 highlighted that approximately 5% of drug doses given to patient in hospital were caused by medication error even though it was not the intention of the prescriber. Elliot Liu (2010) highlighted that sometimes administering wrong drug to a patient may take place if a prescriber does not prescribe the correct unit such as mg (milligram) in its place for mcg (microgram). Therefore, nurses are accountable to ensure patients’ safety and that they should be able to interpret patient’s drug chart cautiously.Therefore to prevent wrong drug calculation the nurse must make every effort to give the correct dose (Elliot Liu 2010). A safe medication administration can improve patient safety if nurses administer drug on the correct route as indicated by the prescriber. This action is a must to nurses and where the right route is not identified on the prescription, the nurse understands that the drug should not be administered but reported to the prescriber (Jones 2010). According to NPSA (2007) approximately 2.1% of drug administration errors from clinical settings were accounted for drug given mistakenly via the wrong route. King’s College Medication administration policy (2010) further recommended nurses to perform safe medication administration; therefore, it is not acceptable for nurses to prepare at the same point in time drugs such as oral, intravenous and intramuscular as this can cause giving drugs to patients on the wrong route. For example, this safe practice was well recognised during my clinical placement. Registered nurses were administering medication according to the NMC (2008) Standard for Medicines Management as well as Kings College Hospital Medication policies which involve the nine rights. Even though sometimes nurses had heavy work-load on the ward yet this did not justify an unsafe medication practice. NMC (2008) highlighted that as nurses are accountable for promoting patient wellbeing, also the nurse administering drug shouldbeaware to give patients medications at the right time. By doing so will enhance the effectiveness of the drug being prescribed for the patient. On the other hand, in some institutions drugs administrations are sometimes given in between half an hour before or in a while than the prescribed time dosage (Boundy Stockert 2008). Dean S (2005) in Elliot Liu (2010) mentioned that an investigation carried out in clinical  settings showed 31% of drug administration errors were due to those patients who have been given their drug dose at the wrong prescribe time. Additionally, documentation is another core element of nursing quality of care. Nurses are aware of recording and signing patients’ drug chart including the common drug name (generic), prescribed dosage, time, route and the purpose of the prescribe drugs as emphasised (Woodrow 2007). Also, the nurse is known to document whether if the patient rejects their drug as well as the possibility of not remembering to take the drug. Failing to do so could lead patients to be administered the same drug two times since there is no indication which can show that it has been administered. Therefore, the role of the nurse is to maintain an accurate record keeping maximising safe drug administration topatients(Woodrow 2007). Gladstone J (1995) in Agyemang R.E.O While A (2010) cited that even though patients are always the victim of drug administration error, nonetheless, nurses committing drug error are psychologically affected of remorse and have less trust or fear in legal action raised against him or her. Nevertheless, nurses recognize that addressing a medication error is a must. Also, reporting an incident may not only protect the nurse’s imagebut prevent another possible error from occurring and can be addressedin the local trust where the nurse is employed (NPSA 2010). Thus nurses by doing this, manifest their sincerity of theirprofessional character (NMC 208). According to Fry Dacey (2007) a survey carried out in the United Kingdom 94% participant of 127 out of 135 highlighted interruptions as a major factor that causes drug administration errors. However, Hitchen L (2008) in Jones SW (2009) stated that a number of NHS trustshave introducedthe use of putting on red sleeveless coat to minimise interruptions during drug rounds. Drug administration has always been an important task in the nursing care with factors contributing to medication error which affects patient safety. Therefore, it is necessary that preventive measures should be taken to minimise drug error in clinical settings. This means nurses must develop their knowledge in medication along with patient’s medical care plan as well as following hospital drug guiding principles (Agyemang While 2010). Although nurses are putting into practice the five or nine rights of medication administration in clinical settings, it is still difficult to achieve good quality of care as drug errors are still occurring in hospitals. Therefore registered nurses should consider patient safety as a major concern in delivering care in clinical settings and to achieve this, the nurse should continue to focus and provide a safe atmosphere when administering drug (Elliot Liu 2010).

Essay --

Question 2 a Unified Process would be an appropriate choice for this project. Way of Thinking – Unified Process is a predictive and adaptive approach of software development methodology based on object oriented principles. (Satzinger & Others, 2005) It is use case driven approach focused on developing the system incrementally by delivering the captured functional requirements in iterations. (So-Young & Ho-Jin, 2005) Creating different artifacts throughout the development process eliminates the possibility of undefined requirement and miscommunication. (Rational, 1998) Modularity embedded in the process allows developing and delivering of system in components. Maintaining software quality and requirement changes are integral part of process. (Daoudi & Nurcan) (ISQA 8220 Notes) Way of Working – UP is use case driven methodology developing system iteratively and incrementally thereby adding flexibility to process. This flexibility allows us to quickly react and afford frequent changes during development process. (Satzinger & Others, 2005) (Daoudi & Nurcan) Each iteration is a small part of project needed to be developed under four phases – Inception, Elaboration, Construction and Transition. UP defines six disciplines in each phase to better manage iteration. These are - Business modeling, requirements, design, implementation, testing and deployment. (Satzinger & Others, 2005) Every iteration carry out different activities form all discipline and deliver an increment at the end of iteration. Each increment developed during iteration consists of added functionality as compared to previous increment. So, iteration itself is capable of accommodating any design or requirement modification. (Satzinger & Others, 2005) (ISQA 8220 Notes)... ...fied Process also relies on extensive documentation, tight control, re-usability and effective modeling. (Rational, 1998) At PrintAndCopy, current IT department is moderately sized and they rely totally on structured development methods that provide extensive documentation but structured development methods lacks flexibility. Also, structured methodologies are not cost and time effective. So, avoiding a major change in their current development practices yet adding more flexibility in development process UP would be best suited. UP will also allow IT team to re-use the existing developed components contributing to reduction in overall time and cost. (Satzinger & Others, 2005) Also, most of the IT employees are remotely located. This further aids to employee flexibility as this approach does not require frequent team and client meetings like scrum. (ISQA 8220 Notes)

Gabriella :: Personal Narrative Russia Judaism Papers

Gabriella Sometimes I still say your name, just to hold it in my mouth, to twirl it past the curves of vowels and into the trill of the l, the lilt of the final a. Gabriella, I still see your sharp, strange face, in street crowds and in airports, the flutter of your long hands tracing my belly button. I can’t remember Gabriella’s last name, something quite Russian and excitingly foreign to the five year old self of mine who last saw her. I don't know which part of Russia she lived in before coming here as part of a refugee plan for Soviet Jews, never even thought to ask. In 1983, I only knew that Russians were communists, and communists were bad, which was why Gabriella (stop, wait, say the name again, slowly). Gabriieeelllaaa ran away. I am four years old and have to read one whole book with chapters before starting kindergarten next week at Ezra Academy, a Jewish day school in Woodbridge, Connecticut which requires all students to read and write both Hebrew and English at a basic level upon entrance. When we met the principal over the summer, he said that I would be the youngest pupil by more than a year. For my book, I pick Meet Dr. Martin Luther King Jr. from a shiny shelf at Stop n’ Shop while dangling over the front of the child seat in my mother’s shopping cart, already too round to fit in comfortably. That night, I curl into my pink flannel princess nightgown to read in my mother’s big maroon rocking chair. "Mommy, were the Jim Crow people commu..commm...communin,..cc...communinists?" "Communists?" She smiles, and I watch for the crinkles at her eyes to tell me if she noticed my tangled pronunciation. "Are the people who hated Dr. King the same people who hate Gabriella?" "Who?" My mother drawls over the who, dangling the word like the glass in her hand, one sip left of pale rose colored wine so perfect I want to place it like dew on my tongue "Wine is only for mommies" "If I’m not allowed to drink more than one glass of ginger ale why can you drink five glasses of wine?" "Because it’s different for grownups, our stomachs are bigger" "Big enough for the whole bottle?" "Don’t be silly. Who were you asking me about before?" "Remember! The girl who is going to be in my class who you said Rabbi Scolnik helped rescue from the cc.

Airline Industry Essay -- Transportation, Commercial Aviation

One of the world’s most competitive and prominent industries is the airlines industry. It generates huge amounts of income as well as employment each year. Some of the common names in US air travel service providers are Alaska, Northwest, Southwest, US airways, American etc. According to the latest statistics given by the International Air Transport Association (IATA), the airline sector will post a profit of $9 billion in 2011. After the recent credit crunch, economies are now coming back to normal, business travel is increasing and investments in the airlines are now rising. Political/Legal influences Privatization Over the years airlines have undergone large-scale privatization; previously a significant portion of airlines industry was government-owned. Privatizing the industry has led to drastic increase in the number of air service providers and the airline travellers. Legal provision Civil Aeronautics Board (CAB) was established to control the activities of the commercial Airline industry; it used to set the rates and even the mergers in the industry till the first forty years after its establishment. Then Airline Deregulation Act 1978 was adopted to make the industry more efficient and privately owned. This act removed the powers of CAB, subsequently CAB was wound up in 1984. This act still gives the authority of regulating air safety to government through Federal Aviation Administration. All airlines need to have 2 certificates: 1. Fitness certificate (issued by Department Of Transportation): To ensure the airline is financially and management-wise strong enough to carry on the services adequately. 2. Operating certificate (issued by Federal Aviation Administration): To ensure that the airline maintains it cre... ...er before. Manufacturers of large aircrafts are conducting large scale outsourcing of key components especially from japanese manufacturers. Better communication Over the years, airlines have introduced new ways of adding value to the firm, for instance online reservation system and forwarding information to the system have opened new avenues to reach customers. (Lars Perner, 2007). Improvements in air-traffic management are also being implemented to ensure flight safety and cordination among aircrafts and various aviation companies (Capoccitti, Khare, & Mildenberger, 2010 ). The role of research in military technology has contributed a lot to the commercial jets (Collopy, 2004). The commercial airline industry has gone way ahead than the military aircraft industry, due to its public outreach. However the technology in military aircrafts is still way ahead.

A.G Macdonnel’s Humorous Novel “England, their England”

It is an excerpt from A.G Macdonnel’s humorous novel ‘England, their England’. The English society has been satirized in a light hearted manner especially what is known as ‘Englishness’ , as seen from the eyes of a Scotsman. In this the author humorously describes a cricket match being played between men from England and men from Scotland in the village of Fordendan.The cricketers are petty businessmen or local shopkeepers.The story is presented in a mock epic style and ornate and bombastic language has been used to bring out this effect. The author has used humor as the main ingredient of the story. His description of the players, their style of playing, movements, and conduct is humorous. The story begins with the arrangements of Mr. Hodge who completed his tricky negotiations with the Fordendan caption. Just as the two players who were arranged to play for both sides went away in dismay, a motor car arrived containing not only Mr. Hodge’s tw o defaulters but also a third gentlemen who swore stoutly that he had been invited by Mr. Hodge to play. Negotiations therefore had to be reopened.This funny arrangement at the beginning of the story underlines the streak of humor which will run throughout the story. The method of winning of winning the toss by Mr. Hodge is described in a humorous way.’Mr.Hodge having won the toss by a system of his own founded upon the differential calculus and Copernican theory†¦Ã¢â‚¬â„¢.The bowling end of the ground was so steep that at the end stood a fielder who saw nothing saw nothing of the game but the blacksmith walking back or running to bowl. It was only during the last few yards of his run when the blacksmith was visible to the batsman. The blacksmith ran up to bowl climbing the slope superbly like a ‘mettlesome combination of Venus and Vulcan Anadyomene’.